ebook: Five Tech Trends Redefining the Customer Experience

ebook: Five Tech Trends Redefining the Customer Experience

Cover

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

In this eBook, learn:

  • Five trends will have the biggest impact on customer experience
  • How to use machine learning to detect patterns and trends to deliver the next great customer experiences
  • How to future proof your contact center and adapt to changing customer needs
Vendor:
Genesys
Posted:
23 Mar 2017
Published:
23 Mar 2017
Format:
PDF
Length:
10 Page(s)
Type:
eBook
Language:
English
Already a Bitpipe member? Login here

Download this eBook!

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.