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SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
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This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
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This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
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This case study explores why Nervogrid, a cloud service provider, needed to update the user interface (UI) of their cloud control panel in order to support the latest web standards. Read on to find out how they successfully made the move to HTML5 in less than two months.
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Desktop virtualization is bringing a new approach to enterprise-wide desktop deployments aimed at providing a better end user and administrator experience than physical desktop deployments, by lowering acquisition and management cost, and offering a highly scalable, easy to deploy and fully protected desktop environment.
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Faced with a growing number of client devices, new user requirements, and the challenges of desktop management, many companies are determining that the conventional PC-centric model is no longer effective. This white paper explores the concept behind desktop modernization and outlines ten reasons you should start adopting it.
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This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.
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View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
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This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
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View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data.
