WHITE PAPER:
Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
Check out this exclusive white paper to find out the ins and outs of Acronis Backup and Recovery 11.5 Virtual Edition for Hyper-V, and how it will provide top-notch protection for your Hyper-V environment.
WHITE PAPER:
Explore research done by Gartner to find out how in-memory computing will impact ERP during the next 5 years, so businesses can plan accordingly.
WHITE PAPER:
This resource discusses the security challenges created by web applications and offers insight and advice to help you address these issues.
WHITE PAPER:
Disasters strike without warning, so shouldn't your data protection solutions always be up to par? Explore this resource to find out the advantages of backup solution models, key requirements for solution offerings and cost-effective solutions.
WHITE PAPER:
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?
WHITE PAPER:
This paper provides a detailed description of injection vulnerabilities, discusses how they present themselves to both end users and software developers, and explains mitigation strategies to help resolve the various types of injection attacks.
