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Selling the Benefits of Business Process Management for IT and Business Stakeholders sponsored by OpenText WHITE PAPER: This expert guide addresses the ideal BPM platform capabilities for today's organizations to meet the disparate needs of both technical departments and the line of business. Posted: 09 May 2014 \| Published: 09 May 2014 TOPICS: Business Process Management \| Business Process Management Software \| Business Processes \| Enterprise Content Management \| Information Governance

Dynamic Business - From Aspiration to Reality sponsored by Microsoft India WHITE PAPER: This resource examines how you can make your organization a dynamic business with the right set of innovative and proactive applications and tools. Posted: 19 Dec 2013 \| Published: 19 Mar 2013 TOPICS: Application Infrastructure \| Application Performance Management \| Applications Management \| Applications Software \| Business Management \| Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Systems \| Customer Interaction Services \| Customer Satisfaction \| Customer Support Software \| Enterprise \| Enterprise Applications Software \| Enterprise Systems \| Software \| Software Infrastructure

Delivering Omni-Channel Shopping: Using Information Management and Analytics in Consumer Industries and Retail sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. Posted: 17 Dec 2013 \| Published: 28 Feb 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Channel Management \| Consumer Market \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Interaction Services \| Customer Service \| Customer Support Software \| Retail Channels \| Retail Trade Industry

Retail Branch Networks: The Keystone to Bank-Customer Relationships sponsored by Hewlett-Packard Enterprise WHITE PAPER: The following white paper addresses the best practices to consider within brank banking locations with information tailored specifically for P2P relationships. Posted: 29 Oct 2013 \| Published: 29 Oct 2013 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Print Management \| Print Management Services \| Print Management Software \| Workflow Management Coalition \| Workflow Software

Making Business Processes Smarter in the Age of the Customer sponsored by RXP Services WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. Posted: 12 Jun 2014 \| Published: 30 Apr 2013 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction

3 Pillars of Customer Experience in Today's Connected World sponsored by Salesforce.com WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection. Posted: 19 Jan 2015 \| Published: 19 Jan 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

Performance Improvement In The Contact Centre sponsored by Cisco WHITE PAPER: Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies. Posted: 17 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Loss from Legacy Call Center Infrastructure sponsored by Genesys WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. Posted: 04 Sep 2013 \| Published: 04 Sep 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Adobe EchoSign advantage for media and entertainment sponsored by Adobe EchoSign WHITE PAPER: Access this white paper for information about e-signatures in the media sector. Posted: 23 Feb 2015 \| Published: 23 Feb 2015 TOPICS: Compliance Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices

Behavior Driven Development: Agile Testing with Red Hat JBoss BRMS sponsored by Red Hat WHITE PAPER: In this resource, discover how a software development process known as behavior-driven development, combined with a tool that integrates business rules management, business process management (BPM), and complex event processing (CEP), enables you to speed up and improve the application delivery lifecycle. Posted: 08 Aug 2013 \| Published: 30 Jun 2013 TOPICS: Application Development \| Business Process Automation \| Business Process Management \| Business Processes \| Software Development Methodologies \| Software Development Tools \| Software Project Management