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How to Shed Redundant Customizations for a Lighter Upgrade sponsored by Panaya, Inc. WHITE PAPER: Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades. Posted: 02 Mar 2012 \| Published: 02 Mar 2012 TOPICS: Database Management \| Database Management Software \| eBusiness \| eBusiness Services \| eBusiness Software \| Oracle (Product) \| Software Upgrades

Cisco Unified Collaboration Solutions Infrastructure Overview sponsored by Global Knowledge WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Service

Addressing changing customer behavior sponsored by IBM WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences. Posted: 13 Nov 2013 \| Published: 31 May 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software

Putting the contact center at the center of the customer experience sponsored by Aspect WHITE PAPER: Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service. Posted: 04 Mar 2014 \| Published: 31 Mar 2013 TOPICS: Call Center Management \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Workforce Management Software

Dynamic Business - From Aspiration to Reality sponsored by Microsoft India WHITE PAPER: This resource examines how you can make your organization a dynamic business with the right set of innovative and proactive applications and tools. Posted: 19 Dec 2013 \| Published: 19 Mar 2013 TOPICS: Application Infrastructure \| Application Performance Management \| Applications Management \| Applications Software \| Business Management \| Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Systems \| Customer Interaction Services \| Customer Satisfaction \| Customer Support Software \| Enterprise \| Enterprise Applications Software \| Enterprise Systems \| Software \| Software Infrastructure

The Future of Web Content Management sponsored by Ektron, Inc. WHITE PAPER: When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture? Posted: 17 May 2011 \| Published: 17 May 2011 TOPICS: Content Management \| Content Management Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Web Content Management

Cisco Collaboration Endpoints sponsored by Global Knowledge WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Video Chat Software \| Video Telephones \| Videoconferences

UC&C Technology Adoption Leads to Increased Business Value sponsored by Cisco WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies. Posted: 02 Apr 2014 \| Published: 31 Jul 2013 TOPICS: Business Intelligence \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Customer Interaction Services \| Customer Satisfaction \| Enterprise \| IT Departments \| IT Spending \| Productivity \| Project Management \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems \| VoIP

Infor Epiphany sponsored by Infor WHITE PAPER: Check out this informative resource for an overview of a customer relationship management (CRM) suite that helps you make the most of your interactions and gain valuable customer insight to deliver measurable business results. Posted: 25 Jul 2013 \| Published: 31 Oct 2012 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Marketing \| Sales \| Sales and Marketing Software

Call Centre Transformation: Turning Customer Experience Into Profits sponsored by SAP AG WHITE PAPER: Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. Posted: 20 Sep 2010 \| Published: 01 Dec 2007 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service